Pole 2 Flag Racing Policy
All pricing and terms subject to change without prior notice. We are not responsible for any typographical errors. Please contact us if you have any questions. Our parts are aftermarket performance product meant for off-road-use only, i.e., track use only. Parts that are installed in vehicles must never be driven on public roads. Unless specified, please refer to the Service Manual or here for proper torque specs.
Disclaimer – Off Road Use Only
Pole 2 Flag Racing LLC parts are sold for off-road, i.e., track use only. Customer assumes all risk for all performance modifications and installations. Pole 2 Flag Racing LLC and www.pole2flagracing.com accept no responsibility express implied or otherwise for mechanical, electrical, or any other failure(s) when any aftermarket performance products are in use. Items sold for off-road use only are illegal in many states in the USA and elsewhere. They are intended for racing vehicles and are never to be used on a public road. It is your responsibility to determine if off-road products are legal in your state or country.
By purchasing any aftermarket performance product, the customer takes full responsibility for any use, and/or misuse of the product and agrees that Pole 2 Flag Racing LLC. and www.pole2flagracing.com are not responsible for any consequences, legal, or otherwise, for such use and/or misuse.
Ordering Parts
Must make sure your name, correct contact information, current shipping address are included. If not sure, you should always email us to avoid any delay, confusion, & misunderstanding. See Link
Return Policy
Payment Methods
We offer a few payment options:
Sponsorship
We currently have no budget for this as our margins are thin to give you the best pricing. If you are involved in our product development, sponsorship will be determined.
All pricing and terms subject to change without prior notice. We are not responsible for any typographical errors. Please contact us if you have any questions. Our parts are aftermarket performance product meant for off-road-use only, i.e., track use only. Parts that are installed in vehicles must never be driven on public roads. Unless specified, please refer to the Service Manual or here for proper torque specs.
Disclaimer – Off Road Use Only
Pole 2 Flag Racing LLC parts are sold for off-road, i.e., track use only. Customer assumes all risk for all performance modifications and installations. Pole 2 Flag Racing LLC and www.pole2flagracing.com accept no responsibility express implied or otherwise for mechanical, electrical, or any other failure(s) when any aftermarket performance products are in use. Items sold for off-road use only are illegal in many states in the USA and elsewhere. They are intended for racing vehicles and are never to be used on a public road. It is your responsibility to determine if off-road products are legal in your state or country.
By purchasing any aftermarket performance product, the customer takes full responsibility for any use, and/or misuse of the product and agrees that Pole 2 Flag Racing LLC. and www.pole2flagracing.com are not responsible for any consequences, legal, or otherwise, for such use and/or misuse.
Ordering Parts
Must make sure your name, correct contact information, current shipping address are included. If not sure, you should always email us to avoid any delay, confusion, & misunderstanding. See Link
Return Policy
- No refunds on special-ordered, custom-built, and built-to-order items. Please inquire BEFORE purchasing if you have any questions regarding this policy and how it applies to the product.
- Most of our parts are special order, racing parts, for off-road use only, custom built, bespoke items unless otherwise noted.
- Deposits placed on built-to-order or custom made products are non-refundable.
- Returns can only be made if and only if the product shipped is incorrect and a RMA number is required; Please e-mail us at info@pole2flagracing.com to request a RMA number.
- Previously installed, opened, painted, scratched, or damaged items may not be returned.
- Items on sale, clearance, or used items are non-returnable and non-refundable.
Payment Methods
We offer a few payment options:
- Most efficient and economical => From Your Bank to Our Bank (For FREE!!) Click Here
- Credit Card via PayPal (add 5% fee)
- Personal Check in the mail (parts will not ship until the check is cleared)
- Bank Money Order in the mail
- Please contact us if you have any questions on these options before purchasing
Note PayPal's currency conversion and check policies:
"If the transaction involves a currency conversion, it will be completed at a retail foreign exchange rate determined by PayPal, which is adjusted regularly based on market conditions. This exchange rate includes a spread above the wholesale exchange rate at which PayPal obtains foreign currency, and the spread is retained by PayPal. The specific exchange rate that applies to your multiple currency transaction will be displayed at the time of the transaction." ....They got you coming and going.
A note to ALL & international customers" - ALL checks drawn on foreign banks, even those clearly marked as drawn on a "USD" or "US Dollar" account are being sent out by our bank "for collection". Besides the 3 weeks we get to wait for them to do that, they also charge us a $15.00 FEE FOR THE PRIVILEGE. We are not interested unless you feel like paying the fee and waiting for the bank to credit us with the funds prior to us shipping the parts. A Canadian Postal Money Order is a much better option as the USPS will cash that. If you also have a US account at a bank here in the USA that's fine. If you do not, that leaves us with these options: Western Union, Canadian Postal Money Order in USD, bank transfer, or PayPal.
Shipping
USPS Priority - Typically if you see a shipping price listed online for your part that means it will ship Priority Mail. Priority Mail is normally how we ship everything small or boxes unless you request otherwise. Heavy/oversize parts may need to ship UPS by weight and dimensions. - If you need it shipped faster than the default method, please ask: we can figure it out. We are not responsible for damage or loss of item(s) once shipped as that is the carriers fault. Full insurance is applied to all shipments sent by UPS. Express Mail has a default level off $100.00 insurance. International customers that want to minimize import tax obligations may want to leave it at that level. International customers please note: Parts can not be insured for more than their stated value.
If the package arrives looking like it was a test case for the International Soccer Free Kick Championship please check the contents of the package in the presence of the delivering driver for any possible missing items or damage and make sure he writes it ALL down. If possible take a picture.
- We are happy to ship our products to customers outside of the United States. Please e-mail for shipping quotes. International customers should expect additional time for export document preparation of the order due to special requirements for international shipping.
- Freight exports to international destinations are quoted using door to door (business destinations only) or door to airport. Door to door quotes include shipping, customs clearance, processing fees, and delivery charges at destination. It does not include customs duties charged by your country. Door to airport quotes include shipping only. Customs clearance, processing fees, delivery at destination, and customs duties charged by your country are not included.
Sponsorship
We currently have no budget for this as our margins are thin to give you the best pricing. If you are involved in our product development, sponsorship will be determined.